Returns
Earth Beauty Gallery is committed to great customer service. Earth Beauty Gallery takes pride in the quality and workmanship of our merchandise created in our local office/studio, and we are confident that you will be completely satisfied. If you wish to return an item then you should email us at info@earthbeautygallery.com to notify us of the return within 14 days of receiving the Goods.
In the case of Goods which are custom designed, you will not have the right to cancel the contract.
Any items returned without prior notice in writing will not be accepted.
You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge other costs we incur in connection with the return of the Goods.
Goods should be returned in their original packaging to ensure they are adequately protected in transit.
Items should be returned unused. Returned Goods that are damaged or soiled will not be accepted and may be sent back to the customer. Earth Beauty Gallery is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by a copy of the original sales receipt. Return instructions will be given per email.
Earth Beauty Gallery will process your return upon receipt of the package. Earth Beauty Gallery will confirm that the returned jewelry has not been damaged, or suffered excessive wear and tear during the return.
